Communication is the process by which information is relayed to others while ensuring the content is understood in the way intended. Communication is a binary process where information is delivered, and the message is received and interpreted.

Often, people are too consumed with only one part of the process—communicating information to others. Yet, they are bewildered when people do not receive or understand what is communicated. Instead, communicators blame the receiver when the problem may be distractions of the communication method.

The communicator must take extra steps to ensure that his or her message is received and understood in the way intended. Communication is primarily verbal, written, nonverbal, and interpersonal. One’s tone, cadence, pitch and volume affect verbal message delivery and comprehension. With proliferation of digital media, these same factors are more nuanced in written communication and cause misinterpretation.

Nonverbal communication may be the most commanding form but the least noticed by the communicator. Body language is powerful and should be used to one’s advantage, not disadvantage. Physical appearance, facial expressions, hand gestures, actions, and anything that is seen significantly impacts the message. Relationship building is a key goal of interpersonal communication. Therefore, engaged listening, familiarity and trust are required components for effective messages.

To enhance communication effectiveness, first examine how messages are being delivered. Mastering language in all of its multiple forms—verbal, written, nonverbal and interpersonal—ensures content is delivered and understood as intended.